Terms & Conditions
Welcome to our Secure Client Onboarding Portal. By utilizing our services, submitting documentation, and processing payments for property sales, rentals, or yacht services, you (hereinafter, "the Client") expressly agree to the following Terms and Conditions with Transacta Brokers S.L., a company incorporated under Spanish law, with registered address at Marbella, Malaga, Spain (hereinafter, "Transacta Brokers"). Please review them carefully before proceeding with your transaction.
1. Data Security and Privacy
We take the protection of your sensitive personal and financial data very seriously. All information and documentation submitted through this portal—including but not limited to Government-Issued IDs, Contracts, and Source of Funds (SoF) declarations—are transmitted and stored using strict end-to-end encryption. Your documents are utilized solely for internal verification, compliance, and transaction processing.
2. Documentation and Compliance Requirements
To facilitate a secure and compliant transaction, you are required to upload specific documentation, which may include:
- A valid, government-issued passport or ID.
- A fully executed sale or rental agreement displaying both buyer and vendor details.
- A Source of Funds (SoF) document for any transaction exceeding €10,000.
It is your responsibility to ensure that all uploaded documents are legible, accurate, current, and completely executed.
3. Missing Documentation and Administrative Fees
Our compliance team conducts a thorough review of all submitted materials post-payment. If we determine that any required documentation is missing, incomplete, or invalid, we will promptly reach out to you to acquire the necessary files.
Failure to provide the requested, valid documentation within the stipulated timeframe (typically 72 hours from request) will result in the immediate cancellation of your transaction. In such events, your payment will be refunded to the original payment source, minus applicable third-party payment processing fees and a standard administrative compliance fee.
4. Technical Finality, Refunds, and KYC/AML Refusals
All cryptocurrency transactions (BTC, ETH, SOL, USDT, etc.) processed through this portal are technically final and irreversible on the blockchain. Any voluntary refund, return of funds, or transaction cancellation initiated by Transacta Brokers is subject to the following terms:
- Third-Party and Gas Fees: The Client is liable for all third-party processing fees and blockchain network transaction (gas) fees incurred. These will be deducted from the refund amount.
- Exchange Rate Volatility: Cryptocurrency refunds will be issued for the exact crypto amount received, or the Euro equivalent value at the time of the original transaction, whichever represents a lower financial outlay for Transacta Brokers. Transacta Brokers is not liable for any market depreciation of assets during the review period.
- KYC/AML Compliance Block: Should our third-party compliance partners or our internal risk assessment refuse or reject your transaction due to compliance, sanctions, or regulatory concerns, any administrative and processing fees are strictly non-refundable.
- Legal Abstention & Asset Freezing: In compliance with Spanish Law 10/2010 on the Prevention of Money Laundering and Terrorist Financing (Ley 10/2010), if a transaction is flagged or suspended for suspected illicit origin, Transacta Brokers may be legally obligated to freeze the funds, suspend the refund, and report the transaction to the Executive Service of the Commission for the Prevention of Money Laundering and Monetary Offences (SEPBLAC). Under such circumstances, Transacta Brokers is prohibited from returning funds until cleared by competent authorities.
5. Yacht Services and Marine Charters
For clients utilizing our yacht brokerage, chartering, or marine services, these general terms apply in conjunction with any specific maritime contracts or charter party agreements you have signed. In the event of a discrepancy between these terms and your specific yacht charter/sale contract, the terms of the specific executed contract will prevail regarding marine operations.
6. Contact and Support
We strive to make this onboarding and settlement process as seamless as possible. Should you have any doubts, questions regarding required documents, or need further clarification on these Terms and Conditions, we strongly advise you to contact our team before submitting your payment:
Transacta Brokers Marbella
Email: cameron@transactabrokers.com
WhatsApp: +34 602 495 944